Returns & Exchanges

RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Originals receipts would need to be included
  • All items would need to be purchased originally from My Cute Pieces

If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either in our online boutique or via our online portals.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 10 days of the invoice date for Holland orders, and 20 days for overseas orders. All requests for returns would need to be strictly made online at www.mycutepieces.com for both local and overseas deliveries.

2. EXCHANGES & RETURNS

2.1 You will need to send the item(s) in its original condition and packaging.

2.2 Packages could be sent to the following address:
Postbus 2133
5202CC ‘s-Hertogenbosch
The Netherlands
.

2.3 Mail us your parcel via a traceable mode of postage. 

2.4 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

2.5 All returns and exchanges made via our online portal at www.mycutepieces.com would need to be shipped to:

My Cute Pieces
Postbus 2133
5202CC ‘s-Hertogenbosch
The Netherlands
.

3. OTHER TERMS & CONDITIONS

3.1 All items that are returned and exchanged, can only be made once.

3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

3.4 My Cute Pieces makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose

3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of The Netherlands.

3.6 All decisions made by Mycutepieces.com is final

4. REPAIR POLICY

We offer repair services for all our products. Kindly visit us at our online boutique for more information or contact us at info@mycutepieces.com